Shipping Policy
Shipping Policy
Last Updated: August 5, 2026
At novaecom, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through https://novaecom.in/.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Most orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, sales, or promotional events, processing times may be slightly longer.
2. Shipping Locations
Novaecom currently ships to eligible locations across India.
If your location is not serviceable, you will be notified during the checkout process or after placing your order.
3. Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Other Cities and Towns: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Novaecom may offer free shipping on selected products, promotional campaigns, or orders above a specified value.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with tracking details (where available).
You can use the tracking information to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partners will make delivery attempts according to their standard procedures.
If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to us. Additional shipping charges may apply for reshipping the order.
7. Incorrect Shipping Information
Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.
Novaecom is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
8. Damaged or Missing Packages
If your order arrives damaged or if any item is missing:
- Contact us within 48 hours of receiving your order.
- Include your order number and clear photos of the package and product.
- Our support team will review your request and provide an appropriate resolution.
9. Delays Beyond Our Control
While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Courier service interruptions
We appreciate your patience in such situations.
10. International Shipping
At present, Novaecom ships only within India.
If international shipping becomes available in the future, this policy will be updated accordingly.
11. Contact Us
If you have any questions regarding shipping or your order, please contact us.
Novaecom
Website: https://novaecom.in/
Email: atnovaecom@gmail.com
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM
We are committed to providing a smooth and reliable delivery experience for all our customers.