Return & Refund Policy
Last Updated: August 5, 2026
At novaecom, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions under which returns, replacements, and refunds are accepted.
1. Return Eligibility
You may request a return if:
- The product is damaged, defective, or incorrect upon delivery.
- The product is unused, unworn, and in its original condition.
- The product is returned with all original tags, accessories, manuals, and packaging.
- The return request is submitted within 7 days of receiving your order.
Novaecom reserves the right to inspect returned items before approving a refund or replacement.
2. Non-Returnable Items
The following items are generally not eligible for return unless they are damaged or defective upon arrival:
- Personal care and hygiene products
- Customized or personalized products
- Gift cards
- Digital products or downloadable content
- Clearance or final sale items
- Perishable goods
Product-specific return restrictions, if any, will be mentioned on the product page.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered:
- Contact us within 48 hours of delivery.
- Provide your order number along with clear photos or videos showing the issue.
- Once verified, we will arrange a replacement, return, or refund, as applicable.
4. Return Process
To initiate a return:
- Contact our customer support with your order details.
- Our team will review your request and provide return instructions.
- Pack the product securely in its original packaging.
- If approved, the product will be picked up by our logistics partner or you may be asked to ship it to the designated return address.
Returns sent without prior approval may not be accepted.
5. Refunds
Once your returned product is received and inspected:
- You will be notified of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.
6. Replacements
If a replacement is available, we will ship the replacement product after the returned item has been inspected and approved.
If the item is out of stock, you may choose:
- A full refund, or
- An alternative product of equal value (where available).
7. Order Cancellation
Orders may be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled and must follow the return process outlined in this policy.
8. Return Shipping
If the return is due to:
- A damaged product
- A defective product
- An incorrect item sent by Novaecom
we will bear the return shipping cost.
If the return is due to a change of mind or any reason not attributable to our error, return shipping charges may be the responsibility of the customer.
9. Refund Exceptions
Refunds may not be issued if:
- The returned product shows signs of use or damage caused after delivery.
- Original packaging, accessories, or components are missing.
- The return request is made after the eligible return period.
- The product is not eligible for return under this policy.
10. Contact Us
If you have any questions about returns, replacements, or refunds, please contact our customer support.
Novaecom
Website: https://novaecom.in/
Email: atnovaecom@gmail.com
Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM
We are committed to resolving your concerns as quickly and fairly as possible.